When an employee gets injured on the job, helping them return to work as quickly and safely as possible is the top priority. The longer they stay off work, claim costs rise and productivity is impacted. Studies show that the longer an injured employe…
What do we discuss with our colleagues and peers at meetings, conferences and around the proverbial water cooler? What are the topics we read about in trade publications or LinkedIn posts? What causes risk managers and those who develop claims’…
As our population and our workforces are changing, it is important to embrace the ideals of diversity and inclusion in the workplace today – people from different backgrounds, different generations, different cultures figuring out how they are bett…
One of the most profound lessons I learned from implementing a workers’ compensation alternative dispute resolution (ADR) program was how employers could use a simple process to help reduce their litigation rate. As I’ve seen in my own experience …
In recent years, some innovative healthcare leaders and organizations have developed and implemented formal communication and resolution programs (CRPs) that, when combined with advances in patient safety, exemplify fairness and build trust. The inte…
Change is part of everything we do and the way we go about implementing change can have a tremendous impact on how change is received and accepted by those directly and indirectly affected. At Sedgwick, one of our core values is to embrace change. …
Emergency Department (ED) staff members have all felt the anxiety of a potential missed diagnosis. For those who have actually witnessed a missed chance, it is not hard to understand how agonizing it would be to realize the missing piece of informa…
I write this reflecting on the flurry of news around recent Ebola activity. There isn’t one of us in the healthcare risk management profession who wants our organization to be the subject of unfavorable news headlines, and it’s important to take le…
Providing safe care to children and avoiding liability is a top concern for most emergency department (ED) providers and facilities. ED use by children under age six is frequent, accounting for more than 30 million encounters and 24 percent of annu…